Terms & Conditions

Effective Date: 09/05/2025

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Welcome to Luxe Bloom Growth Serum. By accessing or using our website http://www.luxebloom.store and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully.

 

By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms and Conditions, including any additional terms, conditions, and policies referenced herein or available by hyperlink.

 

You must be at least 18 years old or the age of majority in your jurisdiction to use this site and purchase products. By agreeing to these terms, you represent that you meet these criteria.

 

Luxe Bloom Growth Serum is a cosmetic product intended for external use only. Results may vary based on individual factors. We do not claim to diagnose, treat, cure, or prevent any medical conditions. Please consult a medical professional before use if you have any concerns or allergies. Upon discontinuation of treatment, eyelash growth is expected to return to its pre-treatment level.

 

All orders are subject to availability and acceptance. We reserve the right to refuse or cancel orders at our discretion. Payments must be made in full at the time of purchase using our approved payment methods.

 

We ship products within Australia and New Zealand. Estimated delivery times are provided at checkout. We are not responsible for delays caused by carriers or customs.

Refunds

 

Due to the nature of cosmetic products, all sales are final unless the product arrives damaged or defective. If you have a concern, please contact us at support@luxebloom.store within 7 days of receiving your order.

 

At Luxe Bloom Growth Serum, we are committed to providing high-quality products and excellent customer service. Please read our refund policy carefully before making a purchase.

 

All Sales Are Final

Due to the personal nature of our product, we do not accept returns or offer refunds once the product has been shipped. This policy ensures the safety and hygiene of all Luxe Bloom products.

 

Exceptions: Damaged or Defective Products

If your order arrives damaged or defective, please email support@luxebloom.store within 7 days of receiving your order with:

• A clear photo of the product and packaging

• Your order number

• A brief description of the issue

If the claim is approved, we will offer a replacement or store credit.

 

Missing or Lost Packages

If your package is marked as delivered but you have not received it, please check with your local carrier or neighbours first. If the issue persists, contact us for assistance. We are not responsible for packages lost due to incorrect shipping addresses entered at checkout.

 

12 week Money Back Guarantee – Luxe Bloom Growth Serum

We are so confident at Luxe Bloom, we believe in results you can trust. That’s why we offer a 12-week Money Back Guarantee if you don’t see a visible difference. To qualify for a full refund if you haven’t seen a noticeable difference,  you must qualify for all of the following requirements:

You must use Luxe Bloom Growth Serum for 90 consecutive days

You must have a clear before and after photo, email support@luxebloom.store with your photos and your concern, including you purchase date and order number.

You must send back your Luxe bloom Growth Serum to our allocated warehouse and you will have to cover shipping fees.

 

All refunds will be processed to the original payment method.

 

Luxe Bloom may refuse refund if requirements aren’t met.

 

All content on this site, including product images, descriptions, logos, and branding, are the intellectual property of Luxe Bloom and may not be used without express written permission. 

 

You agree not to use the website for any unlawful purpose or to solicit others to perform or participate in unlawful acts. Misuse of the site or content may result in termination of service.

 

Luxe Bloom is not liable for any indirect, incidental, or consequential damages that may result from the use of our products or website. Use our products at your own risk.

 

Our site may contain links to third-party websites. We are not responsible for the content, policies, or practices of those sites.

 

These Terms and Conditions are governed by the laws of Australia, without regard to conflict of law principles.

 

If you have any questions about these Terms and Conditions, please contact us at:

Luxe Bloom Support Team
Email: support@luxebloom.store